Refund policy

At Arkley Lane, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are happy to assist you in accordance with the policy outlined below.

Returns

We accept returns on eligible items within 14 days of delivery.

To qualify for a return:

  • Items must be unworn, unused, unwashed, and in their original condition, with all original tags and packaging intact.

  • Proof of purchase is required (order confirmation or receipt).

Non-Returnable Items

  • Items marked as final sale

  • Gift cards

  • Sale or clearance items

Refunds

Once your returned item has been received and inspected, you will be notified of the approval or rejection of your refund.

If your refund is approved:

  • Refunds will be issued to your original payment method within 5 to 10 business days.

  • Please note that original shipping costs are non-refundable, unless the item is faulty or incorrect.

Return Shipping

  • Customers are responsible for return shipping costs.

  • It is strongly recommended that you use a trackable shipping service as we cannot guarantee receipt of returns without tracking information.

If you have received a faulty or incorrect item, please contact us at support@arkleylane.com within 7 days of delivery. In these cases, return shipping will be arranged at no cost to you.

Exchanges

We do not offer direct exchanges.
If you require a different size, colour, or style, please return the original item for a refund and place a new order.

Contact Us

For any return-related questions, please contact our customer service team at:
support@arkleylane.com

We aim to respond to all enquiries within 48 hours.